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Support When You Need It
Cortex Integrated and Cortex Desktop & Web are only half of the Cortex solution: the real value of Cortex is the extensive customer care our clients receive. Cortex is committed to supporting your business and providing the best service in the industry. In addition to a comprehensive user manual and a quick reference guide, you'll also enjoy the benefits of support & training for your new solution.
Support:
- Get phone support from Cortex's staff of experts
- Easily track your documents throughout the purchase-to-payment process
- We'll assist with vendor signup for all your trading partners
- Real-time reporting for all your transactions
- Application and transaction monitoring
- Issue resolution support
Training:
- Cortex Training & On-Boarding Team offers several training resources, such as Computer Based Training Videos, Webinars,and How To Guides. We also provide walkthrough assistance to help you transact with your trading partner(s).
Standard Maintenance Window:
Cortex Business Solutions has a weekly Maintenance Window every Sunday from 8 AM to 12 PM (MST), for upgrades and maintenance to our Hardware and Software.
Application users will not have access to the Cortex Servers during this time.
Request for Info
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